:root{
  --navy:#162a3c; --navy-deep:#0b1a26; --bg:#eef1f4; --card:#ffffff;
  --teal:#00d2a9; --blue:#6ec1e4; --green:#61ce70; --amber:#e0a83e; --slate:#9aa7b2; --red:#c0392b;
  --ink:#1f2a33; --muted:#65727d; --line:#e2e7ec; --track:#eef2f5;
  --radius:12px; --shadow:0 1px 3px rgba(11,26,38,.08),0 6px 18px rgba(11,26,38,.04);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:"Segoe UI",Inter,system-ui,-apple-system,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:15px}
body.fixed{overflow:hidden}
a{color:var(--navy);text-decoration:none}
h2,h3{margin:0}

/* ---- top bar ---- */
.topbar{display:flex;align-items:center;gap:22px;background:var(--navy);color:#fff;padding:0 22px;height:54px;border-bottom:3px solid var(--teal);position:sticky;top:0;z-index:5}
.topbar .brandwrap{display:flex;align-items:center;gap:12px}
.topbar .logo{height:26px;width:auto;display:block}
.topbar .tbsep{width:1px;height:24px;background:rgba(255,255,255,.25)}
.topbar .brand{font-weight:700;letter-spacing:.2px}
.topbar nav{display:flex;gap:4px;margin-left:6px}
.topbar nav a{color:#c7d2dc;padding:6px 14px;border-radius:7px;font-weight:500;font-size:14px}
.topbar nav a:hover{background:rgba(255,255,255,.08);color:#fff}
.topbar nav a.active{background:var(--teal);color:var(--navy-deep)}
.topbar .user{margin-left:auto;display:flex;align-items:center;gap:12px;color:#c7d2dc;font-size:13px}
.logoutform{margin:0;display:flex}
.topbar .user .logout{color:#fff;border:1px solid rgba(255,255,255,.25);padding:5px 11px;border-radius:7px;background:transparent;font:inherit;cursor:pointer;line-height:1.5}
.topbar .user .logout:hover{background:rgba(255,255,255,.08)}
.role{background:rgba(0,210,169,.18);color:var(--teal);padding:2px 9px;border-radius:20px;font-size:12px;text-transform:capitalize}
.fresh{color:#c7d2dc;font-size:12px;white-space:nowrap}
.periodform{margin:0;display:inline-flex;align-items:center;gap:6px}
.periodsel{background:rgba(255,255,255,.10);color:#fff;border:1px solid rgba(255,255,255,.22);border-radius:7px;padding:5px 9px;font-size:13px;cursor:pointer}
.periodsel option{color:#1f2a33}
.rangeform{margin:0;display:inline-flex;align-items:center;gap:4px}
.rangeform input[type=date]{background:#fff;border:1px solid rgba(255,255,255,.22);border-radius:7px;padding:4px 7px;font-size:12px;color:#1f2a33}
.rangesep{color:#c7d2dc;font-size:12px}
.rangego{background:var(--teal);color:var(--navy-deep);border:none;border-radius:7px;padding:5px 11px;font-size:12px;font-weight:700;cursor:pointer}
.rangego:hover{filter:brightness(1.06)}

/* ---- default (scrolling) main for admin pages ---- */
main{padding:22px;max-width:1200px;margin:0 auto}

/* ---- dashboard: fixed viewport, two stacked scopes ---- */
body.fixed main{max-width:none;margin:0;height:calc(100vh - 54px);padding:16px;display:flex;flex-direction:column;overflow:hidden}
.scopes{flex:1;display:flex;flex-direction:column;gap:16px;min-height:0}
.scope{flex:1;min-height:0;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;display:flex;flex-direction:column}
.scope-head{display:flex;align-items:center;gap:12px;margin-bottom:12px}
.scope-head h2{font-size:17px;color:var(--navy)}
.chip{background:#f3f6f8;border:1px solid var(--line);border-radius:20px;padding:3px 11px;font-size:12px;color:var(--muted)}
.chip b{color:var(--navy);font-size:13px}

.scope-grid{flex:1;min-height:0;display:grid;grid-template-columns:1.15fr 1fr 1.25fr;gap:22px}
.col{min-height:0;display:flex;flex-direction:column}
.col h3{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin-bottom:10px}

/* SLA hero + meter */
.sla{background:var(--navy);border-radius:10px;padding:14px 16px;color:#fff}
.sla-top{display:flex;align-items:baseline;gap:10px}
.sla-num{font-size:30px;font-weight:800;color:var(--teal);line-height:1}
.sla-lbl{font-size:12px;color:#c7d2dc}
.meter{position:relative;height:9px;background:rgba(255,255,255,.16);border-radius:5px;margin:12px 0 6px}
.meter .fill{height:100%;background:var(--teal);border-radius:5px}
.meter .target{position:absolute;top:-3px;bottom:-3px;width:2px;background:#fff;opacity:.9}
.sla-foot{font-size:11px;color:#9fb0bd}

.mini{margin-top:12px;display:grid;grid-template-columns:1fr 1fr;gap:8px}
.mini>div{background:#f5f8fa;border:1px solid var(--line);border-radius:8px;padding:8px 10px}
.mini .n{font-size:19px;font-weight:700;color:var(--navy);line-height:1.1}
.mini .l{font-size:11px;color:var(--muted)}

/* horizontal bars */
.cat-scroll{overflow:auto;min-height:0;padding-right:4px}
.bar-row{display:grid;grid-template-columns:120px 1fr 40px;align-items:center;gap:10px;margin:7px 0;font-size:13px}
.bar-lbl{color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar-track{background:var(--track);border-radius:6px;height:15px;overflow:hidden}
.bar-fill{display:block;height:100%;border-radius:6px;min-width:3px}
.bar-fill.good{background:var(--green)}
.bar-fill.info{background:var(--blue)}
.bar-fill.warn{background:var(--amber)}
.bar-fill.neutral{background:var(--slate)}
.bar-fill.mag{background:var(--teal)}
.bar-val{text-align:right;font-variant-numeric:tabular-nums;font-weight:700;color:var(--navy)}
a.bar-row.clickable{color:inherit;text-decoration:none;padding:3px 6px;margin:4px 0;border-radius:7px;cursor:pointer}
a.bar-row.clickable:hover{background:#f2f6f8}
.bar-row.active{background:rgba(0,210,169,.14);box-shadow:inset 0 0 0 1px rgba(0,210,169,.5)}
.bar-row.active .bar-lbl{font-weight:700;color:var(--navy)}
.hint2{font-size:9px;font-weight:400;color:var(--slate);text-transform:none;letter-spacing:0;margin-left:6px}
.fchip{background:var(--teal);color:var(--navy-deep);border-radius:20px;padding:3px 10px;font-size:12px;font-weight:600;white-space:nowrap}
.fchip:hover{filter:brightness(1.06)}
.fclear{color:#c7d2dc;font-size:12px;text-decoration:underline}

/* ---- admin / generic panels ---- */
.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;margin-bottom:20px}
.panel.narrow{max-width:520px;margin:40px auto}
.panel h2{font-size:18px;color:var(--navy);margin-bottom:14px}
table.grid{width:100%;border-collapse:collapse;margin-top:14px;font-size:14px}
table.grid th{text-align:left;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px;border-bottom:2px solid var(--line);padding:8px 6px}
table.grid td{padding:8px 6px;border-bottom:1px solid var(--line)}
table.grid tr.inactive{opacity:.5}
.userform{display:flex;flex-wrap:wrap;gap:10px;align-items:center;background:#f6f9fb;border:1px solid var(--line);border-radius:8px;padding:12px}
.userform input,.userform select{padding:8px 10px;border:1px solid var(--line);border-radius:6px;font-size:14px}
.userform .chk{display:flex;align-items:center;gap:6px;color:var(--muted)}
button,.btn{background:var(--teal);color:var(--navy-deep);border:0;font-weight:600;padding:9px 16px;border-radius:7px;cursor:pointer}
button:hover,.btn:hover{filter:brightness(1.05)}
.banner{padding:10px 14px;border-radius:8px;margin-bottom:14px;font-size:14px}
.banner.ok{background:rgba(97,206,112,.14);color:#2c6b34;border:1px solid rgba(97,206,112,.4)}
.banner.error{background:rgba(192,57,43,.10);color:var(--red);border:1px solid rgba(192,57,43,.3)}
.note{color:var(--muted);font-size:13px;margin-top:6px}
.actions{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.actions form{display:inline;margin:0}
.btn-sm{background:#eef2f5;border:1px solid var(--line);border-radius:6px;padding:4px 10px;font-size:12px;font-weight:600;color:var(--navy);cursor:pointer;transition:background .12s,border-color .12s}
.btn-sm:hover{border-color:var(--teal);background:#fff}
.btn-sm.danger{color:var(--red);border-color:rgba(192,57,43,.3)}
.btn-sm.danger:hover{background:rgba(192,57,43,.08);border-color:var(--red)}

/* per-person page: two panels side by side, each scrolls internally */
.people-cols{flex:1;min-height:0;display:grid;grid-template-columns:1fr 1fr;grid-template-rows:minmax(0,1fr);gap:16px}
.hint{font-size:11px;font-weight:500;color:var(--amber);background:rgba(224,168,62,.14);border-radius:20px;padding:2px 9px;margin-left:8px;cursor:help}
.people-cols .panel{margin:0;min-height:0;display:flex;flex-direction:column;overflow:hidden}
/* div/grid "table": header outside the scroll box so it can't drift */
.ptable{flex:1;min-height:0;display:flex;flex-direction:column;margin-top:10px}
.phead,.prow{display:grid;grid-template-columns:1fr 64px 60px 210px;gap:12px;align-items:center}
.phead{padding:0 8px 8px;border-bottom:2px solid var(--line);color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.5px}
.pbody{flex:1;min-height:0;overflow:auto}
.prow{padding:8px;border-bottom:1px solid var(--line);font-size:14px}
.prow:hover{background:#f7f9fb}
a.prow.clickable{color:inherit;text-decoration:none;cursor:pointer}
.prow.active{background:rgba(0,210,169,.14);box-shadow:inset 0 0 0 1px rgba(0,210,169,.5)}
.prow.active .pname{font-weight:700;color:var(--navy)}
.pname{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.phead .r,.prow .r{text-align:right;font-variant-numeric:tabular-nums}
.panel h2 .count{font-size:12px;color:var(--muted);font-weight:500;margin-left:8px}
.sla-cell{display:flex;align-items:center;gap:10px}
.sla-cell .bar-track{flex:1;height:13px}
.sla-cell .sla-pct{width:46px;text-align:right;font-variant-numeric:tabular-nums;font-weight:700;color:var(--navy)}
.bar-fill.bad{background:var(--red)}

/* trends page */
.charts{flex:1;min-height:0;display:grid;grid-template-columns:1fr 1fr;grid-template-rows:minmax(0,1fr);gap:16px}
.chartpanel{margin:0;min-height:0;display:flex;flex-direction:column;overflow:hidden}
.chart{flex:1;min-height:0}

/* per-business-unit page (/cx, /group) */
.bupage{flex:1;min-height:0;display:flex;flex-direction:column}
.bu-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.bu-head h2{font-size:18px;color:var(--navy)}
.bubody{flex:1;min-height:0;display:grid;grid-template-columns:2fr 3fr;grid-template-rows:minmax(0,1fr);gap:14px}
.bucol{min-height:0;display:flex;flex-direction:column;gap:14px}
.bucol.left{overflow:hidden;padding-right:2px}
.bucol.left > .card2:last-child{flex:1;min-height:0;display:flex;flex-direction:column}
.cat-list{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden}
.bucol.right{overflow:hidden}
.card2{background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:13px 15px}
.card2 h3{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin-bottom:8px}
.trendcard{height:190px;display:flex;flex-direction:column}
.trendcard .chart{flex:1;min-height:0}

/* SLA gauge */
.gaugecard{padding:8px 10px 12px}
.gauge{height:138px}
.gauge-cap{text-align:center;color:var(--muted);font-size:12px;margin-top:2px}
.gauge-sub{text-align:center;color:var(--muted);font-size:12px;margin-top:3px}
.gauge-sub b{color:var(--navy);font-weight:700}

/* tabbed tables (per person / tickets) */
.tablecard{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}
.tabs{display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--line);margin-bottom:6px}
.tab{background:transparent;color:var(--muted);border:0;border-bottom:2px solid transparent;border-radius:0;padding:6px 2px 8px;font-size:13px;font-weight:600;cursor:pointer}
.tab:hover{color:var(--navy)}
.tab.active{color:var(--navy);border-bottom-color:var(--teal)}
.tab .count{background:#eef2f5;color:var(--muted);border-radius:20px;padding:1px 7px;font-size:11px;margin-left:4px}
.tabpane{flex:1;min-height:0;display:flex;flex-direction:column}
.tabpane.hidden{display:none}

/* ticket details table (wide: vertical + horizontal scroll, sticky header) */
.ttwrap{flex:1;min-height:0;overflow:auto}
.tthead,.ttrow{display:grid;grid-template-columns:52px 190px 118px 108px 64px 92px 92px 92px 180px 150px 104px 140px 160px 120px 260px;gap:10px;align-items:center;width:max-content;min-width:100%}
.tthead{position:sticky;top:0;z-index:2;background:var(--card);box-shadow:inset 0 -2px 0 var(--line);padding:8px;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.4px}
.ttrow{padding:6px 8px;border-bottom:1px solid var(--line);font-size:12.5px}
.ttrow:hover{background:#f7f9fb}
.tthead .r,.ttrow .r{text-align:right;font-variant-numeric:tabular-nums}
.ttrow>span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill{justify-self:start;font-size:11px;font-weight:600;padding:2px 9px;border-radius:20px;white-space:nowrap}
.pill.good{background:rgba(97,206,112,.18);color:#2c6b34}
.pill.info{background:rgba(110,193,228,.22);color:#1d6b8c}
.pill.bad{background:rgba(192,57,43,.14);color:var(--red)}
.pill.neutral{background:#eef2f5;color:var(--muted)}
.pill.warn{background:rgba(224,168,62,.20);color:#8a6410}

/* ---- KPI deltas + alert chip ---- */
.delta{font-size:11px;font-weight:700;margin-left:3px;white-space:nowrap}
.delta.up{color:#2c6b34}
.delta.down{color:var(--red)}
.chip.alert{background:rgba(192,57,43,.10);border-color:rgba(192,57,43,.35);color:var(--red)}
.chip.alert b{color:var(--red)}
.count.alert{background:var(--red);color:#fff}
a.chip.clickable{cursor:pointer;text-decoration:none;transition:background .12s,border-color .12s}
a.chip.clickable:hover{border-color:var(--teal);background:#fff}
.chip.active{background:rgba(0,210,169,.16);border-color:var(--teal);color:var(--navy)}
.chip.active b{color:var(--navy)}
.chip.alert.active{background:rgba(192,57,43,.18);border-color:var(--red)}

/* ---- Needs Attention tab ---- */
.attn{flex:1;min-height:0;display:flex;flex-direction:column;gap:12px}
.attn-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.astat{background:#f7f9fb;border:1px solid var(--line);border-radius:10px;padding:10px 12px;text-align:center}
.astat b{display:block;font-size:22px;color:var(--navy);line-height:1.1}
.astat span{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px}
.aging{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:2px 2px 10px;border-bottom:1px solid var(--line)}
.aging-lbl{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}
.agebar{display:flex;align-items:center;gap:6px;flex:1;min-width:120px}
.agebar-track{flex:1;height:8px;background:var(--track);border-radius:5px;overflow:hidden}
.agebar-fill{display:block;height:100%;background:var(--amber);border-radius:5px}
.agebar-lbl{font-size:11px;color:var(--muted);min-width:30px}
.agebar-val{font-size:12px;font-weight:700;color:var(--navy);font-variant-numeric:tabular-nums}
.attn-list{flex:1;min-height:0;display:flex;flex-direction:column}
.atgrid{grid-template-columns:56px 1fr 1fr 150px 90px}
.attn-list .empty{color:var(--muted);padding:18px 4px}

/* ---- login page ---- */
.login-body{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--navy) 0%,var(--navy-deep) 100%);padding:20px}
.login-card{background:var(--card);border-radius:16px;box-shadow:0 12px 44px rgba(0,0,0,.28);padding:40px 36px;max-width:420px;width:100%;text-align:center;border-top:4px solid var(--teal)}
.login-brand{font-size:22px;font-weight:700;color:var(--navy);letter-spacing:.2px;margin-bottom:26px}
.login-brand span{color:var(--teal)}
.login-title{font-size:20px;color:var(--navy);margin:0 0 6px}
.login-sub{color:var(--muted);font-size:14px;margin:0 0 24px;line-height:1.5}
.login-btn{display:inline-flex;align-items:center;gap:10px;background:var(--navy);color:#fff;border:none;border-radius:10px;padding:12px 22px;font-size:15px;font-weight:600;text-decoration:none;transition:filter .12s}
.login-btn:hover{filter:brightness(1.14)}
.ms-logo{display:grid;grid-template-columns:9px 9px;grid-template-rows:9px 9px;gap:2px}
.ms-logo span{display:block;width:9px;height:9px}
.login-error{margin-top:18px;background:rgba(192,57,43,.08);border-left:3px solid var(--red);color:var(--red);padding:10px 12px;border-radius:6px;font-size:13px;text-align:left}
.login-fineprint{margin-top:22px;color:var(--slate);font-size:12px;line-height:1.5}

/* ---- Ask HR ---- */
.askpage{max-width:900px;margin:0 auto;padding:22px 18px 60px}
.ask-head h2{font-size:20px;color:var(--navy)}
.ask-sub{color:var(--muted);font-size:13px;margin:4px 0 16px;max-width:640px}
.ask-form{display:flex;gap:8px;margin-bottom:12px}
.ask-form input{flex:1;padding:12px 14px;border:1px solid var(--line);border-radius:10px;font-size:15px;background:var(--card)}
.ask-form input:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px rgba(0,210,169,.15)}
.ask-form button{padding:0 22px;border:none;border-radius:10px;background:var(--teal);color:var(--navy-deep);font-weight:700;font-size:14px;cursor:pointer}
.ask-form button:hover{filter:brightness(1.05)}
.ask-examples{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}
.ask-chip{background:#f3f6f8;border:1px solid var(--line);border-radius:20px;padding:6px 12px;font-size:12px;color:var(--navy);cursor:pointer}
.ask-chip:hover{border-color:var(--teal);background:#fff}
.ask-result{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}
.ask-q{font-size:12px;color:var(--muted);margin-bottom:10px}
.ask-q span{color:var(--navy);font-weight:600}
.ask-a{font-size:15px;line-height:1.55;color:var(--ink);margin-bottom:14px;white-space:pre-wrap}
.ask-error{background:rgba(192,57,43,.08);border-left:3px solid var(--red);color:var(--red);padding:10px 12px;border-radius:6px;font-size:14px}
.ask-note{font-size:12px;color:var(--muted);margin-top:10px}
.ask-note.warn{background:rgba(224,168,62,.10);border-left:3px solid var(--amber);color:#8a6410;padding:8px 12px;border-radius:6px}
.ask-table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:8px}
.ask-data-table{border-collapse:collapse;width:100%;font-size:13px}
.ask-data-table th{background:#f7f9fb;text-align:left;padding:8px 12px;border-bottom:2px solid var(--line);color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.4px;white-space:nowrap}
.ask-data-table td{padding:7px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
.ask-data-table tr:hover td{background:#f7f9fb}
.ask-sql{margin-top:12px}
.ask-sql summary{cursor:pointer;font-size:12px;color:var(--muted)}
.ask-sql pre{background:var(--navy-deep);color:#d6e2ea;padding:12px;border-radius:8px;overflow-x:auto;font-size:12px;margin-top:8px}

@media (max-width:1100px){.bubody{grid-template-columns:1fr;overflow:auto}}
@media (max-width:960px){.scope-grid{grid-template-columns:1fr}.people-cols,.charts{grid-template-columns:1fr}}